Pixie Market Reviews

Received my shirt and bustier top today and I'm loving them both! Super fast delivery too .

The pull-over top with chain is super cute and edgy and it was exactly as in pictures.
Unfortunately, I assume the fabric blend is so bad as it sheds terribly, I tried everything but it keeps shedding and it looks already worn out and shabby.

Took a chance ordering a skirt form this company as I had never heard of them, it arrive to Ireland on Monday after being ordered on Friday. Absolutely delighted with the skirt fabulous quality and the fit is perfect, it surpassed my expectations. Love it and will definitely order from this company again.

BEWARE of this retailer!!! The one thing worse than their poorly made clothes is their ridiculous business practice and horrendous customer service where in my experience, they accuse and ignore their customers.

I purchased a pair of pants from Pixie Market and returned it immediately because it didn't fit. I didn't hear from them for several days despite knowing they had received my return bc I checked the tracking number. Only when I reached out, did they respond to let me know that they were refusing to refund my return and accused me of damaging the item. Needless to say, I was shocked and appalled. A few things:

1) I barely had that pair of pants on for 5 minutes before I packed it into a padded envelope to return the item. As a sensible customer who has shopped thousands of times online, why would I damage something I was returning?
2) Instead of contacting me immediately to inform me of the issue, I did not hear from them about it at all until I checked in.
3) When I asked if they could be certain that they did not send me a defective item in the first place, I never heard back. They simply chose not to respond and it has been 7 days now. Surely someone works there and thinks it's good practice to respond to a customer that you've taken money from in a timely manner.
4) Upon doing some quick research of their business, I found reviews on trustpilot and on other sites that this is not the first time Pixie Market has accused a customer and refusing a refund. I find this incredibly shady.
5)When I asked for a description of the damage and to speak with someone on the phone, no one responded.

I find it shocking that any business (much less an online only retailer) would insist that customers are returning damaged/used items, instead of extending the courtesy to their customers that perhaps a defective item was shipped in the first place or perhaps the damage was caused by their own staff when unpacking/restocking the returned item.

In addition to this, the fact that they just stopped responding to me when I asked questions and to speak with someone just demonstrates an utter lack of consideration or respect for their customers. I have never been treated so poorly by any retailer before and not been given the benefit of doubt that the damage might have been caused on their end. In my opinion, Pixie Market is clearly a retailer that doesn't care about their customers and is only concerned about the quick sell. In today's competitive retail landscape, it will be only a matter of time before they fail.

I will also be reporting this to the appropriate bureaus.

So no free shipping or returns, slow ship and credit for returns (I had to inquire about my return before getting my money back). Slow reply to questions and the $98 vest I got had no tags...used?? And was something I could make myself using a $10 cotton menswear vest from the thrift store, with shoulder pads sewn on. Never again. Sorry

I have purchased several items from Pixie Market in the last 6 months and my experience has always been great.

I returned the first thing I bought with them as it didn't fit me and had no problems with the refund experience.

I really like the quality of their private label. I bought an eco friendly dress and always get many compliments when I wear it.

A definite returning customer.

I hate myself to spend $ 15 to 20 to send back to FL Miami in fedex office .
First no tags attached on Dress. We don’t know what size or content of fabric , also cheap fabric and not well made it too not fitted well too . Don’t brother to order you will spend more time to sending it back .
Hopefully they will refund it soon , i sent back right after I received it . Never buy again .

they honestly have really cute items. Very edgy and sophisticated, HOWEVER I odered a Blazer size Small, it ended up being too big on me, so I immediately shipped it back. They would not take the return because it had a “strong perfume scent.” I wrote to them and explained that I only tried on the blazer. I never wore it. I packaged it immediately after noticing it didn’t fit me. I’m also allergic to perfumes so I don’t wear any. You also can’t even get in contact with anyone via phone, only email. I honestly feel like i was robbed of my $240 which I paid for the item. I’m honestly super disappointed, will NOT be buying from this company ever again. I do not recommend anyone buying from this company, be very careful when orderig from Pixie Market!!

Absolutely terrible service. I ordered a coat and after 10 days they said they couldn’t deliver. Then refunded me the item cost but kept the delivery costs??? How is that possible when no delivery has been made. Seems to me they are running a scam.

The size was too small!